Monday 29th of July 2019 08:09:03 AM

link
Eight of their own on tap, plus two guest drafts from New Uhl. I only had time for one: the IPA 3.0. It was good; nothing wrong, but nothing particularly distinctive either. The real draw here seems to be the proximity to a yoga studio next door and a bike trail. I would guess that 80% of the patrons had either finished yoga or were taking a bike hydration break. Semi-permanent looking food truck. Nice outdoor seating area. I enjoyed my visit, but the map shows 8 other breweries or brewpubs within a half mile radius. I would probably opt for trying a new place the next time I’m in the area.

Sunday 4th of September 2016 09:40:56 PM

link
Located in an industrial park, Sanitas Brewery was the brain-child (as so many breweries are!) of a home-brewer, and someone who found a beer career by chance. (He wanted to be a pro ball-player but reality hit hard)

Believe it or not, I want all breweries to succeed; it's hard to fail in these days of craft brewing. Someone can start cooking beer and within a few months, they have a brewery of their own, thanks to an abundance of start-up money. It's almost a guaranteed money-maker.

But at Sanitas, sorry to say, all their beers were nondescript, without character. Nothing special.

Now add the attitude we got when we ordered a flight. The young man first said he couldn't serve "that much beer to just 2 people." We had to convince him that actually, there were 4 of us and that we all were indeed over 21. (My 68-year old bald head should be all the ID I need) Not enough. My 65-year old wife Persimmon had to present her ID. Then, to top that, our hands were stamped with a black mark presumably so wouldn't return asking for a 2nd flight.

Regardless of the reason, it felt distinctly like a ride in Disneyland...you've been on once, come back tomorrow.

For me, customer service represents a good portion (if not a a healthy one) of my experience at a brewery / brewpub and, because there are so many to choose from, each one must carve out a niche for themselves that sets them apart; gives us a desire to come back. The beer. can be less than stellar but if their customer relations are lacking, then I'm inclined to stay away.

There were 2 breweries I frequented in Southern California; at both, the server would constantly gives us a discount on anything we ordered because, after a month of Sundays, he knew us and knew we'd be back. Knew as well that we'd spend our money and leave a generous tip.

Granted, at Sanitas they didn't know us, didn't know we'd be back...but isn't that the problem? Treat a customer with deference, smile, engage him / her personally, make him / her feel like they're welcome and special, we wouldn't they return?

At one brewery at the foot of the Cascades near a Washington town, we walked in and the bartender looked up and said; "It's about time. We've been waiting for you." First time there. We stayed for 3 hours. That's customer service.

Sanitas boys and girls need to take a lesson.

Sunday 4th of September 2016 09:39:33 PM

link
Located in an industrial park, Sanitas Brewery was the brain-child (as so many breweries are!) of a home-brewer, and someone who found a beer career by chance. (He wanted to be a pro ball-player but reality hit hard)

Believe it or not, I want all breweries to succeed; it's hard to fail in these days of craft brewing. Someone can start cooking beer and within a few months, they have a brewery of their own, thanks to an abundance of start-up money. It's almost a guaranteed money-maker.

But at Sanitas, sorry to say, all their beers were nondescript, without character. Nothing special.

Now add the attitude we got when we ordered a flight. The young man first said he couldn't serve "that much beer to just 2 people." We had to convince him that actually, there were 4 of us and that we all were indeed over 21. (My 68-year old bald head should be all the ID I need) Not enough. My 65-year old wife Persimmon had to present her ID. Then, to top that, our hands were stamped with a black mark presumably so wouldn't return asking for a 2nd flight. The only thing missing was a security guard at the door making sure no one tried to abscond with a full glass.

Regardless of the reason, it felt distinctly like a ride in Disneyland...you've been on once, come back tomorrow.

For me, customer service represents a good portion (if not a a healthy one) of my experience at a brewery / brewpub and, because there are so many to choose from, each one must carve out a niche for themselves that sets them apart; gives us a desire to come back. The beer. can be less than stellar but if their customer relations are lacking, then I'm inclined to stay away.

There were 2 breweries I frequented in Southern California; at both, the server would constantly gives us a discount on anything we ordered because, after a month of Sundays, he knew us and knew we'd be back. Knew as well that we'd spend our money and leave a generous tip.

Granted, at Sanitas they didn't know us, didn't know we'd be back...but isn't that the problem? Treat a customer with deference, smile, engage him / her personally, make him / her feel like they're welcome and special, we wouldn't they return?

At one brewery at the foot of the Cascades near a Washington town, we walked in and the bartender looked up and said; "It's about time. We've been waiting for you." First time there. We stayed for 3 hours. That's customer service.

Sanitas boys and girls need to take a lesson.